Shipping, Exchanges and Returns

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at
arcsales@arcnaturalskincare.com.au and we will do our utmost to resolve any issue.

arc natural skincare does not have to provide a refund if you simply change your mind on an item, so please choose carefully.

Should you wish to make a claim relating to your product for:

  • damaged in transport, or
  • incorrect goods received, or
  • an adverse reaction* from using an arc natural skincare product.

We advise you must request a return, refund, or exchange within 48 hours of receiving your goods, and we must be notified by email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly:

  • re-supply the item(s), or
  • credit the relevant invoice appropriately.

Importantly it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit when:

  • the goods are unopened and in their original condition, and
  • you have a proof of purchase / order receipt, and
  • proof of an adverse reaction from our product, if this is the reason for return.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

*Please stop using the product and seek advice from a healthcare professional if you have had any adverse reactions to an arc natural skincare product. Please then contact us immediately to let us know of the reaction.

Delivery

Delivery to Australia

We will endeavour to dispatch your order on the next business day. For most destinations, you will receive your order within 5-10 business days from when you’ve placed your order. Some remote destinations may take longer.

Delivery fee: 9.50 AUD within Australia for orders under $100, free shipping for orders over $100.

Delivery to NZ

We will endeavour to dispatch your order on the next business day. For most destinations, you will receive your order within 10-18 business days from when you’ve placed your order. Some remote destinations may take longer.

Delivery fee: 9.50 AUD to NZ for orders under $100, free shipping for orders over $100.

We do not currently deliver our products in other countries but will do so in the near future.

Free Shipping over $100 within Australia and to NZ!

We offer free shipping for orders over $100 within Australia and to NZ. Orders under $100 incur a $9.50 AUD shipping fee.

Promo Discounts and Shipping

Please be advised that promo discounts will change your order value. Sometimes it will lower your order total value to below the threshold for FREE DELIVERY. Delivery Charges will always be applied after promo discount is applied to cart.